Customer Sales Representative - Req ID: 2688
Company: Denali Water Solutions LLC
Location: Dallas
Posted on: October 23, 2024
Job Description:
Customer Sales Representative - Dallas, TXDenali is the largest
organic recycler in the U.S. providing service to repurpose various
organic waste streams for food manufacturers, water plants,
restaurants, and grocery stores, As a provider of essential
sustainability and landfill diversion services to numerous Fortune
100 Companies, we plan an integral role in assisting firms in
reaching their sustainability goals. Denali has experienced
significant growth and is positioned to continue the trajectory for
many years and is looking to continue to build a team that can
support the Company's plans.
Travel is required year-round!
85% travel during busy season (spring, summer, and early fall), 50%
travel during slower season (late fall, winter).Do you like to
travel across the U.S.? Meet new people while working with a great
team? Teach customers about sustainability while making the world a
better place? If any of those sound good, this is your perfect
career!Job Summary: Responsible for managing customer queries and
concerns while providing world-class customer service to meet or
exceed the needs of the customer. Identify the root cause of issues
and take all reasonable action in coordination with appropriate
internal and external stakeholders to resolve in a manner
satisfactory to the customer. Use communication skills to diffuse
tense situations, effectively communicate problems and solutions to
customers, and resolve issues quickly and effectively.Benefit
Details:
- Health Insurance
- Dental and Vision Benefits
- Company Paid Life and AD&D Insurance
- Automatic enrollment in Short & Long-Term Disability
- 4% employer contribution into 401k after six months
- Paid Vacation & Sick Leave
- Eligible for Performance Bonuses
- 9 Paid Holidays
- Employee Referral Program: Earn a bonus for any qualifying
candidate you refer to the company. The candidate must complete 90
days and be in good standing with the company, for the referral to
be paid out. Essential Duties and Responsibilities:
- Receive, resolve, and record customer service inquiries coming
in through the phone and email systems
- Clarify customer concerns, identify, and assess customers'
needs to achieve resolution
- Identify and communicate the best solution to resolve the
problem
- Track case through to resolution to ensure client needs are
met
- Maintain accurate records of all customer account information,
inquiries, and interactions in CRM, including recording the
resolution of all inquiries
- Communicate with and assist field employees as needed to
facilitate service delivery
- Escalate problems as necessary and follow up to ensure
resolution
- Run reports as needed
- Ship materials and supplies to stores and drivers as
neededRequired Skills & Abilities:
- Strong phone/email contact handling skills and active
listening
- Team player willing to help others as needed
- Familiarity with CRM systems and best practices
- Customer orientation and ability to adapt/respond to different
styles
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time
effectively
- Working knowledge of Microsoft Excel
- Ability to quickly learn new computer applications and
systems
- Fluency in English is required. Fluency in Spanish is desired
but not requiredExperience: 2-3 years of proven customer service
support experienceEducation: High school diploma or
equivalentPhysical Requirements: Prolonged sitting or standing at a
desk and working on a computer, answering a phone.This job
description is not designed to cover or contain a comprehensive
listing of activities, duties, or responsibilities that are
required of the employee. Duties, responsibilities, and activities
may change, or new ones may be assigned at any time with or without
notice.Equal Employment Opportunity Policy: It is the policy of the
Company to provide equal employment opportunity for all employees.
Accordingly, the Company will not engage in any form of employment
discrimination based on race, color, national origin, gender,
religion, age, disability, veteran or military status, genetic
information, or any other legally protected status. The Company
hereby affirms its desire to maintain a work environment for all
employees that is free from all forms of unlawful employment
discrimination. #DENALIJOBS
PI5d97441c3496-37248-35857355
Keywords: Denali Water Solutions LLC, Richardson , Customer Sales Representative - Req ID: 2688, Sales , Dallas, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...