Epic Analyst Lead - Healthy Planet/Compass Rose
Company: CHRISTUS Health
Location: Tyler
Posted on: October 29, 2024
Job Description:
Job DescriptionDescriptionSummary:The Clinical Informatics
Systems Analyst Lead is primarily responsible for assisting in the
operation and administration of clinical information systems,
collaborating with clinical and technical associates to enhance
workflow methodology and tools. Support responsibilities include
application support of medium to high complexity for acute and
non-acute care clinical applications for a large, multi-regional
healthcare system; provides incident, change and problem management
support following the outlined ITIL processes. This position must
possess sufficient detailed healthcare knowledge and systems
expertise to support assigned clinical application(s). This
position requires the ability to work with minimal supervision.
This position is exempt.Responsibilities:
- Collaborate with Clinical Informatics colleagues across the
enterprise to drive strategic goals and vision for the department
and CHRISTUS Health
- Collaborate with Clinical Informatics colleagues to focus on
standardized best practice workflow processes and clinical content
to ensure alignment across all ministries in order to create
efficiencies that improve patient safety
- Collaborate with technical colleagues to help identify any
infrastructure related issues that have resulted in clinical
application issues
- Develop, test, implement, support, and maintain assigned
clinical applications, solutions and business processes to meet
operational and technical requirements
- Provide end-user support to clinicians, using critical thinking
and troubleshooting skills
- Demonstrates strong communication and interpersonal skills when
interacting with other people, both individually and in groups
- Demonstrate sound understanding of clinical practice as it
pertains to the integration of clinical information systems and
impact on end users
- Assist in reporting any identified clinical information systems
compliance issues/concerns and escalate utilizing proper chain of
command
- Assist with communication to clinical end user system changes,
new functionality, workflow process changes, and downtime
procedures as they relate to the electronic medical record
- Foster relationships with ministry leadership and departments
such as Information Services, Quality, Case Management, Revenue
Cycle, and Finance to ensure effective communication, to meet
business and financial requirements
- Prioritize, coordinate, and implement updates and requested
changes to clinical information systems
- Provides effective customer service by being courteous, polite
and friendly at all times
- May be required to work additional hours as needed during
critical problems.
- Responsible for other duties and special projects as
assigned
- Perform in-depth analysis of workflows, data collection, report
details, and other technical issues associated with clinical
information systems
- Troubleshoot and/or resolve application issues and escalate
more complex issues as appropriate
- Demonstrates leadership for team to consistently provide
strong, high-quality outcomes to end users and stakeholders.
Ensures team members adhere to quality standards. Proactively plans
projects and tasks across applications
- Applies expert level understanding of assigned
clinical/business operations, processes, and workflows; and
accurately documents, discusses, and identifies dependencies with
project team members and stakeholders.
- Identifies potential areas of conflict or roadblocks and works
with appropriate leadership to remove or resolve. Prepares and
provides clear and organized project status reporting to all
stakeholders. Coordinates team members to gather information and
prepare organized, consistent, and accurate reporting. Escalates
issues appropriately through the chain of command.
- Demonstrates an expert level of application understanding, and
applies expertise to help meet customer goals and outcomes and set
standards. Able to influence operational and clinical project
outcomes. Coaches team members to tackle new problems using
experimentation, including successes and failure experiences.
Inspire creative problem solving beyond standard recommendations
and practice.
- Organizes and distributes work load to ensure deliverables meet
customer expectations; Mentor assigned Analysts; Facilitates cross
training of team members. Proactively escalates issues and/or
concerns with customer/system service expectations.
- Ability to coach in a positive and constructive way to increase
self-awareness in others.
- Leads process and requirement analysis, including process
mapping through current flowcharts, documenting plans, requirements
elicitation, stakeholder analysis, and specification gathering on
complex projects.
- Able to independently understand, analyze, and communicate
complex integrated design and configuration. Able to independently
analyze, design, and configure the application. Ability to teach
team members complex design, configuration.Requirements:
- Bachelor's degree or 4 years of clinical/technical application
experience in lieu of degree, strongly preferred
- Strong knowledge of clinical information systems, clinical
informatics, data management and administration
- Advance knowledge of Microsoft Office products
- Excellent verbal and written skills, strong interpersonal
skills, and the ability to work independently and as a member of a
team
- Excellent project management and communication skills, both
verbal and written
- Proven ability (preferably within Christus) to independently
and successfully lead multidisciplinary team initiatives
- Proven ability to enhance, lead and grow others and a strong
team dynamic
- Preferred 5-7 years previous clinical information systems
experience or equivalent
- Preferred 2+ years project management experience or
equivalent
- Valid Driver's License
- Epic certification/accreditation/self-proficiency in relevant
application required; multiple
certification/accreditation/self-proficiency in relevant
applications preferred.Work Type: Full TimeEEO is the law - click
below for more information:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe
endeavor to make this site accessible to any and all users. If you
would like to contact us regarding the accessibility of our website
or need assistance completing the application process, please
contact us at (844) 257-6925.
Keywords: CHRISTUS Health, Richardson , Epic Analyst Lead - Healthy Planet/Compass Rose, Professions , Tyler, Texas
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