Client Service Analyst, Travel
Company: CHRISTUS Health
Location: Tyler
Posted on: October 12, 2024
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Job Description:
The Application System Analyst II serves as a liaison between
system end-users (customers), operational leaders, additional
support resources and vendors to design, build and optimize their
assigned applications in a timely and high-quality manner. The
Systems Analyst II will provide application support and
optimization. They work closely with the Service Desk to assist in
responding to service requests. The Application System Analyst II
must be able to analyze business issues/requirements and workflows
and apply their application knowledge to meet operational and
organizational needs. Project implementation responsibilities
include collaborating with customers contributing to the analysis,
testing, and documentation and implementation of medium to high
complexity activities of assigned software. This position must
possess sufficient detailed healthcare knowledge and systems
expertise to implement medium to high complexity assigned
application with minimal guidance. Analyze, develop, test,
document, educate, implement, support, and maintain or optimize
assigned applications, solutions and business processes to meet
operational and technical requirements.
Collaborates across project borders with other teams. Provides
oversight and project management to assigned tasks.
Demonstrates a solid/working level of subject matter expertise in
providing support to projects, customers, and other teams, while
proactively working to improve and obtain new expertise in
application/system in assigned areas. Utilizes application
training, application web site and application resource materials
regularly and effectively and is able guide newer team members in
utilizing these resources.
Thorough knowledge and understanding of operations, can proactively
identify opportunities to enhance customer usability, efficiency
and/or experience. Provides clear and organized status reporting on
key project areas to be used as external communications to
stakeholders.
Performs working level process and requirement analysis, including
process mapping though current flow charts, documents, future
needs/plans, requirement elicitation, stakeholder analysis, and
specification gathering to deliver cross team solutions.
Responsible for completing working level gap analysis, and
providing recommendations.
Able to clearly articulate complex design, configuration issues to
end users and project stakeholders. Adhere to organization
standards for system configuration and change control.
Strong technical proficiency in application-specific design and
configuration. Ability to clearly articulate and communicate core
design, configuration concepts to end users. Able to independently
analyze, design, and configure the application. Able to teach
design, configuration concepts to new team members.
Collaborate and develop strong relationships with end user
communities, customers and business partners.
Collaborate with Operational Leaders to focus on standardized best
practice workflow processes and content to ensure alignment across
all ministries, to create efficiencies, and to ensure optimal
operational processes.
Coordinates code changes with appropriate vendor related to
financial and business application issues.
Collaborates with Technical Team to identify and infrastructure
related issues that have resulted in application issues.
Demonstrates increasing technical knowledge of the assigned
application including relationships of infrastructure and impact to
user if unavailable.
Serves as a liaison between business operations and providers,
internal information technology, system users and vendors working
within the defined project objectives for issue and problem
resolution.
Follows strict change management processes ensuring proper
approval, testing, and validation of system changes.
Is a team player and able to proactively communicate issues and
concepts to project leadership.
Maintains high standards for quality of work for self and others.
Provides oversight and feedback on team member design,
configuration and deliverables.
Manages medium complexity projects/requests. Proactively evaluates
all new release and functionality of applications.
Complete in a timely manner assigned courses within Healthstream,
other electronic tracking tools for educational related material or
attend presentations in person as assigned.
May be required to travel to perform duties.
Assist in preparation and conducting of continuing formal or
informal training session for users and co-workers.
Associates or Bachelor's degree preferred with a focus in
healthcare, business, or information systems.
Ability to present complex data in meaningful method, i.e.,
Proficient in Microsoft applications including Word, Excel, and
PowerPoint
Highly effective written and verbal communication and interpersonal
skills to establish working relationships that foster optimal
quality teamwork and education
Works in a team setting, sharing information and assisting other
junior level team members
Works under minimal supervision, uses independent judgment
requiring analysis of variable factors
Collaborates with senior team members to develop approaches and
solutions
Mentors and may train team members within own functional or
application
For Epic Analysts:
Certified or proficient in assigned Epic module (must be obtained
within 6 months of employment date)
Certifications or Proficiencies must stay current by maintaining
new version training
Full Time
If you would like to contact us regarding the accessibility of our
website or need assistance completing the application process,
please contact us at (844) 257-6925.
Keywords: CHRISTUS Health, Richardson , Client Service Analyst, Travel, Professions , Tyler, Texas
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