Experience Design Lead
Company: Capital One
Location: Plano
Posted on: October 29, 2024
Job Description:
Plano Town Center (31064), United States of America, Plano,
TexasExperience Design LeadThis is a Hybrid position located in
Plano, TX. Relocation to Plano, TX is required if you're not
located in the Dallas, TX area.We are currently seeking a Lead UX
Designer to join our team. We are passionate about advocating for
user needs and delivering world-class products that redefine our
customers' day-to-day financial activities. We are passionate about
advocating for user needs and delivering innovative, world-class
products that redefine our customers day-to-day financial
activities. -The Design team at Capital One is at the forefront of
enriching our customers' digital and physical experiences. We
champion a thriving environment of collaboration, authenticity and
healthy critique, in which we honor diversity of thought, create a
culture of belonging, and elevate one another. If you're an
innovator and storyteller who embraces an environment where you can
experiment, learn, and change banking for good, we would love to
hear from you. -What You'll Do: -As a leader and maker, you'll be
asked to handle responsibilities, including:Strategy & Planning
- Collaborating with technology, product, and business teams to
uncover customer and business needs - then translating them into
intuitive and engaging digital experiences
- Translating complex ideas into understandable concepts that
evolve and enhance the product experience -
- Engaging in portfolio prioritization to help set the strategy
and product road map for the team
- Managing through shifting priorities to provide clear direction
and input on product prioritization and support early product
definition -
- Advocating for the customer through human-centered design
methods, including: discovery, research sketch sessions, and user
testing
- Championing prioritization of design centered product
enhancements grounded in research and analysis -
- Working with partners and teams across various geographies
- Embracing and advocating for an experience mindsetDiscovering &
Delivering
- Supporting early product definition by working with partners to
facilitate discovery sessions that uncover customer or associate
pain points and opportunities -
- Demonstrating familiarity with design tools to deliver concepts
and enable successful collaboration across teams -
- Driving end-to-end product design by:
- Working with researchers to understand customer needs and
define opportunities - through usability and empathy studies -
- Framing problems, defining insights, and designing new
methodologies/practices to serve customer needs
- Creating process and user flows, wireframes, journey maps, and
interaction models, resulting in low to high fidelity
prototypes
- Planning and facilitating workshops with internal and external
stakeholders to align with business needs
- Designing within existing - and creating new - standards to
contribute to our internal design system, best practices, and
guidelines
- Storytelling and presenting visual concepts to various
stakeholders
- Guiding the creation of high fidelity design assets for
acceptance, development, and delivery to market in partnership with
product, design, business, and tech. -Basic Qualifications
- At least 6 years of experience with user experience
designPreferred Qualifications
- Experience designing for cross channel experiences
- Comfortable working with a variety of business partners and
delivering outcomes
- Familiarity with design and prototyping tools, such as Sketch
and/or Figma
- Familiarity with working in an established design system
- Experience managing a cross-functional teamAt this time,
Capital One will not sponsor a new applicant for employment
authorization for this position.Capital One offers a comprehensive,
competitive, and inclusive set of health, financial and other
benefits that support your total well-being. Learn more at the -.
Eligibility varies based on full or part-time status, exempt or
non-exempt status, and management level.This role is expected to
accept applications for a minimum of 5 business days.No agencies
please. Capital One is an equal opportunity employer committed to
diversity and inclusion in the workplace. All qualified applicants
will receive consideration for employment without regard to sex
(including pregnancy, childbirth or related medical conditions),
race, color, age, national origin, religion, disability, genetic
information, marital status, sexual orientation, gender identity,
gender reassignment, citizenship, immigration status, protected
veteran status, or any other basis prohibited under applicable
federal, state or local law. Capital One promotes a drug-free
workplace. Capital One will consider for employment qualified
applicants with a criminal history in a manner consistent with the
requirements of applicable laws regarding criminal background
inquiries, including, to the extent applicable, Article 23-A of the
New York Correction Law; San Francisco, California Police Code
Article 49, Sections 4901-4920; New York City's Fair Chance Act;
Philadelphia's Fair Criminal Records Screening Act; and other
applicable federal, state, and local laws and regulations regarding
criminal background inquiries.If you have visited our website in
search of information on employment opportunities or to apply for a
position, and you require an accommodation, please contact Capital
One Recruiting at 1-800-304-9102 or via email at . All information
you provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodations.For
technical support or questions about Capital One's recruiting
process, please send an email to Capital One does not provide,
endorse nor guarantee and is not liable for third-party products,
services, educational tools or other information available through
this site.Capital One Financial is made up of several different
entities. Please note that any position posted in Canada is for
Capital One Canada, any position posted in the United Kingdom is
for Capital One Europe and any position posted in the Philippines
is for Capital One Philippines Service Corp. (COPSSC).
Keywords: Capital One, Richardson , Experience Design Lead, Other , Plano, Texas
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