Senior Associate, Experience Design
Company: Capital One
Location: Plano
Posted on: October 29, 2024
Job Description:
Plano Town Center (31064), United States of America, Plano,
TexasSenior Associate, Experience DesignThis is a Hybrid position
located in Plano, TX. Relocation to Plano, TX is required if you're
not located in the Dallas, TX area.The Design team at Capital One
is at the forefront of enriching our customers' digital and
physical experiences. We champion a thriving environment of
collaboration, authenticity and healthy critique, in which we honor
diversity of thought, create a culture of belonging, and elevate
one another. If you're an innovator and storyteller who embraces an
environment where you can experiment, learn, and change banking for
good, we would love to hear from you. -We are currently seeking
Experience Designers to closely collaborate with groups of
technical software architects, engineers, product managers, and
customer success teams to thoughtfully translate complex flows or
processes into simple solutions that are easy to use. -These roles
could be focused on internal and external users to Capital One. -
-Example of Internal User focused work:Building a web application
that helps developers create new software to solve complex customer
and business needs. Our tool helps teams setup environments, design
the infrastructure of their application, automate builds, releases,
and testing, and adhere to complex security, legal and risk
requirements. All while building not just for new developers but
creating a tool powerful enough for a seasoned veteran. It's a big,
complex project that will have very positive impacts on the daily
lives of our engineering teams across the company. -Example of
External User focused work: -Building applications and products
that are focused on the many different stages of the Car Ownership
journey. Applications (Native and Web) are focused on supporting
Car Dealerships, their customers, those that are either paying off
their vehicle loan with Capital One, or someone that is looking to
refinance with Capital One. -Regardless of the project you would be
working on, our ideal candidate has designed apps and/or software -
at scale - and understands the different approach and mindset
required to create applications compared to simple websites. Extra
points to someone who understands what it takes to develop
applications, and has had some experience writing code themselves.
-What You'll Do: -You'll be asked to handle a variety of
responsibilities, including: -Key Responsibilities
- Simplifying and translating complex business and software
development workflows into easy-to-use experiences for a technical
audience
- Collaborating with enterprise partners to create new interface
and interactions patterns
- Creating consistent visual conventions across the
application
- Working closely with product and customer success teams to
gather and incorporate user feedback and feature requests into the
interface
- Identifying and establishing design needs, requirements, and
acceptance criteriaCollaboration & Connection
- Collaborating with software architects and engineers, product
managers, and research teams to uncover customer and business needs
- then translating them into intuitive and engaging digital
experiences
- Participating in translating complex ideas into understandable
concepts that evolve and enhance the product interface
- Advocating for the customer through human centered design
methodologies, including: discovery, ideation, sketch sessions, and
user testing
- Supporting design led workshops to engage and build alignment
across different partners and teams
- Championing prioritization of design centered product
enhancements grounded in research and analysis
- Connecting with design community peers by learning, sharing,
and teaching
- Participating in hiring by reviewing resumes, conducting
interviews and attending consensusDiscovery & Delivery
- Supporting early product definition by working with partners to
facilitate discovery sessions that uncover customer pain points and
opportunities -
- Demonstrating familiarity with design tools to deliver concepts
and enable successful collaboration across teams
- Contributing to style guides, iconography, and infographics
that can be leveraged by teams
- Participating in end-to-end product design by:
- Working with researchers to understand customer needs and
interpreting information into visual forms that are impactful and
intuitive
- Framing problems, determining insights, and defining visual
designs to serve customer needs
- Ideating, sketching, and delivering low to high fidelity
prototypes
- Designing within existing - and creating new - standards to
contribute to our internal design system, best practices, and
guidelines
- Storytelling and presenting visual concepts to various
stakeholders
- Creating high fidelity design assets for acceptance,
development, and delivery to market in partnership with technology
colleaguesBasic Qualifications
- At least 2 years of experience in User Interface
designPreferred Qualifications
- Bachelor's degree or military experience
- Experience designing software or mobile applications,
enterprise applications a bonus
- Experience creating responsive web layouts -
- Experience designing for cross channel experiences
- Experience creating components and interactive prototypes in
Figma
- Comfortable working with a variety of business partners and
delivering outcomes
- Familiarity with design and prototyping tools, such as Sketch
and/or Figma
- Familiarity with working in an established design system
- Familiarity with the software development lifecycle and writing
code
- Familiarity with product development from inception to
releaseAt this time, Capital One will not sponsor a new applicant
for employment authorization for this position.Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the -. Eligibility varies based on full or part-time status,
exempt or non-exempt status, and management level.This role is
expected to accept applications for a minimum of 5 business days.No
agencies please. Capital One is an equal opportunity employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex (including pregnancy, childbirth or related
medical conditions), race, color, age, national origin, religion,
disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.If you have
visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodations.For technical support
or questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Richardson , Senior Associate, Experience Design, Other , Plano, Texas
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