Home Retention Outreach Specialist
Company: VirtualVocations
Location: Plano
Posted on: October 28, 2024
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Job Description:
A company is looking for a Home Retention Outreach Specialist to
assist borrowers in resolving financial issues related to home
ownership.
Key Responsibilities
Initiate outbound contact with borrowers to assess their financial
situation and identify loss mitigation options
Handle inbound inquiries regarding loss mitigation processes and
assist borrowers in submitting necessary documentation
Ensure compliance with federal and state mortgage laws while
providing timely updates to borrowers
Required Qualifications and Education
1+ years of experience in mortgage default servicing or loss
mitigation preferred
High school diploma or equivalent required; bachelor's degree
preferred
Knowledge of FNMA, FHLMC, GNMA, FHA/VA workout requirements
Familiarity with FDCPA, CFPB Servicing Guidelines, and state
regulations related to debt collection practices
Ability to work a schedule that includes some Saturdays
Keywords: VirtualVocations, Richardson , Home Retention Outreach Specialist, Other , Plano, Texas
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