Lead, AR Recovery
Company: FinThrive
Location: Plano
Posted on: October 23, 2024
Job Description:
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for
healthcare revenue management visit
finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we're proud of our agile and committed culture, which
makes FinThrive an exceptional place to work. Explore our latest
workplace recognitions at
https://finthrive.com/careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague
experience by actively seeking new perks and benefits. For the most
up-to-date offerings visit finthrive.com/careers-benefits.
About the Role
Impact you will make
As Lead, AR Recovery, you will organize and manage the daily
activities for team of AR Follow-Up Representatives. The team's
primary function is to identify and validate revenue opportunities
associated with insurance eligibility and coverage plans. The Lead
will be responsible for selecting talent, onboarding, training and
growing associates to the next level. This role will also be
accountable for quality assurance, productivity metrics and the
performance management of their team. In this role you will develop
operational expertise and possess the ability to navigate multiple
patient accounting applications.
What you will do
- Maintain an adequately trained staff to handle current
production goals within department
- Monitor and ensure that the daily production goals and quality
of work are being achieved by the staff
- Perform daily and weekly QA audits to ensure accounts are
worked in accordance with client work standards and project
objectives (e.g., No Activity, Aging, Cash Recovery)
- Perform workflow management of the team as well as making
recommendations on enhancements to processes
- Partner with the talent acquisition team to interview and
select candidates, assist in successfully onboarding a team of
Revenue Cycle Representatives
- Create and deliver appropriate onboarding, training and
development to all current and future associates
- Provide coaching and development daily through informal
observation and formal monitoring. This includes monitoring
telephone calls, voice and emails and conducting side-by-sides.
Complete and maintain required documentation regarding performance
and training/development needs. Review documentation with staff
members
- Work collaboratively with leadership and other team members to
confirm, challenge, or provide trending and solutions
- Serve as liaison between internal team and client staff, when
needed, to resolve accounts
- Create client reports and invoices
- Review output of team and determines appropriate assignment of
KPI targets
- Meet with each member of the team regularly to provide coaching
and continuous feedback
- Proactively address training and skill gaps by creation of and
delivery of training
- Understand cross-functional teams and looks for opportunities
to enhance and integrate processes
- Integrate experience into team process and performance
What you will bring
- 8+ years of experience in UB-04 Follow-Up and
Contract/Reimbursement Analysis, including investigation of both
pricing and reimbursement variances
- 2+ years in a supervisory role
- Medicaid, Medicare, and/or Commercial billing
experience
- Detailed understanding of healthcare insurance follow-up
processes, including resolving non-paid, denied, under-paid, and
rejected claims
- Established understanding of HIT systems like EPIC, Paragon,
Cirius, Zirmed or other billing systems.
- Coaching and development skills with the ability to organize
activities for a productive team and lead effectively with time and
project management skills
- Strong problem-solving skills with the ability to research
complex information, create insights, communicate recommendations
and implement appropriate solutions
- Demonstrated ability to be innovative, coach/lead associate's,
proactively address concerns (business and associate), and maintain
departmental quality standards
- Ability to work in a team environment, with strong
interpersonal, leadership, and negotiation skills
- Knowledge of computers for data processing, spreadsheets, and
word-processing
- Excellent communication skills both verbal and written
- Demonstrated ability to work in a fast-paced multitasking
regulatory, technical, and administrative environment
- Demonstrated ability to maintain confidentiality in all matters
relating to the position, including but not limited to performance,
development needs, personnel actions, and departmental
objectives
What we would like to see
- Bachelor's degree from an accredited college or
university
- Certification in billing or medical coding
FinThrive's Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and
decision making, adhere to FinThrive's core values of being
Customer-Centric, Agile, Reliable and Engaged, operate effectively
in the FinThrive environment and the environment of the work group,
maintain a focus on self-development and seek out continuous
feedback and learning opportunities
- Support FinThrive's Compliance Program by adhering to policies
and procedures pertaining to HIPAA, FCRA, GLBA and other laws
applicable to FinThrive's business practices; this includes
becoming familiar with FinThrive's Code of Ethics, attending
training as required, notifying management or FinThrive's Helpline
when there is a compliance concern or incident, HIPAA-compliant
handling of patient information, and demonstrable awareness of
confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described
here are representative of those that a colleague must meet to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Statement of EEO
FinThrive values diversity and belonging and is proud to be an
Equal Employment Opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. We're committed to
providing reasonable accommodation for qualified applicants with
disabilities in our job application and recruitment process.
FinThrive Privacy Notice for California Resident Job Candidates
Know Your Rights
Pay Transparency Notice
FinThrive is an Equal Opportunity Employer and ensures its
employment decisions comply with principles embodied in Title VII,
the Age Discrimination in Employment Act, the Rehabilitation Act of
1973, the Vietnam Veterans Readjustment Assistance Act of 1974,
Executive Order 11246, Revised Order Number 4, and applicable state
regulations.
2024 FinThrive. All rights reserved. The FinThrive name, products,
associated trademarks and logos are owned by FinThrive or related
entities. RV092724TJO
finthrive.com - FinThrive Careers - FinThrive Benefits & Perks -
Physical Demands
Keywords: FinThrive, Richardson , Lead, AR Recovery, Other , Plano, Texas
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