Service Delivery Manager

Location: Dallas
Posted on: October 19, 2024

Job Description:

Mastech is a growing company dedicated to innovation and teamwork. We are currently seeking a Service Delivery Manager for our client in the IT Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately. Dialed

Duration: 12+ Months Contract

Location: Dfw Airport, TX/Zip Code: 75261

Compensation: Market Rate

Role: Service Delivery Manager

Role Description: The Service Delivery Manager would need to have at least 5+ years of experience.

Responsibilities:

- Advocating for the Customer and client to the benefit of the service relationship.

- Improving system and service performance consistently over the life cycle of the relationship through using standard, consistent, globally applied methods.

- Synergizing client solutions to provide seamless and consistent set of customer touch-points.

- Adopting advances in practices and programs.

- Providing deep subject matter expertise on customer systems.

- Translating customer priorities and business direction into client action.

Required Skills:

- 5+ years' experience in successfully managing complex service delivery activities in a client services industry.

- Operational support experience.

- Demonstrated ability to build and maintain long-term, client relationships.

- Demonstrated ability to develop and implement client-driven organizational infrastructure.

- Demonstrated ability to develop and expand services within existing accounts.

- Demonstrated ability to understand business and technical issues in a variety of industries.

- Experience with technical projects such as software deployment, enterprise systems infrastructure, business process development, and e-commerce systems deployment, launch and operations.

- Must be able to manage small to medium sized projects using industry standard tools and methodologies.

- Prefer technology practice management and/or IT consulting experience.

- A solid understanding of overall business functions and the impact of technical decisions on business results.

- Outstanding interpersonal and communications skills required.

Education: Bachelor's Degree

Experience: Minimum 5+ years

Relocation: No, this position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Recruiter Name: Ratheesh

Recruiter Phone: 877 884 8834 (Ext: 4042)

We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)

EOE

Keywords: , Richardson , Service Delivery Manager, IT / Software / Systems , Dallas, Texas