Customer Service Center Representative
Company: Disability Solutions
Location: Fort Worth
Posted on: October 18, 2024
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Job Description:
A leader in technology and innovation, Southwire Company, LLC is
one of North America's largest wire and cable producers. Southwire
and its subsidiaries manufacture building wire and cable, utility
products, metal-clad cable, portable and electronic cord products,
OEM wire products and engineered products. In addition, Southwire
supplies assembled products, contractor equipment, electrical
components, hand tools and jobsite power and lighting solutions.
The company also offers digital solutions including contractor
planning and utility grid resiliency as well as field services
including cable testing, rejuvenation and replacement to support
our customers as a value-add partner. We are proud to offer
competitive compensation, employee benefits, tuition reimbursement
and unlimited growth opportunities. Our more than seven decades of
progressive growth can be attributed to our determination to
developing innovative systems and solutions, exercising
environmental stewardship and enhancing the well-being of the
communities in which we work and live. How will you power what's
possible? Location: [[Dallas Fort-Worth]] Shift: [[Hybrid]]
Southwire Job DescriptionJob Title: Customer Service Representative
Location: Fort Worth, TX Report To: Shipping Manager, Customer
Service CenterSummary: Provides administrative assistance in
distribution of products to Southwire customers.Description of
Duties and Responsibilities: --- Assists and provides answers to
sales department inquiries with information concerning customer
orders as it relates to area inventory availability, shipping and
cutting schedules, tracing, and any other customer service
questions. --- Coordinates shipping schedules and investigates
tracking of shipments for customers. Monitors carrier freight
claims for lost and damaged material and maintains applicable
record keeping. --- Assist with distribution load building and
cutting functions as assigned. --- Monitors area EDD, PDD and RDD
customer order shipping requirements to meet/exceed established
company service level objectives. --- Monitors area inventory needs
as it relates to restocking requirements for customer orders,
identifying obsolete inventory and seek outlets for reduction. ---
Acts as Quality Notification expert to monitor and resolve customer
returns for area department and maintains applicable record
keeping. --- Acts as liaison between sales and service center to
verify and provide applicable records for customer returns. --- Be
aware of ISO procedures and Wire & Cable Quality System Procedures
and Work Instructions to help guide/direct quality services. ---
Become computer knowledgeable in SAP, TMS, and needed company
systems. --- Assists in the procurement of goods and service to
support CSC operations. --- Acts as liaison between CSC and
corporate purchasing group personnel.Qualifications and Experience
Requirements: --- Bachelor's or Associate's degree or equivalent is
desired. --- Previous related experience preferred --- Excellent
P.C. skills including Excel, Word, and PowerPoint required. ---
Knowledge of SAP and TMS is preferred. --- Prior customer service
work experience is a plus --- Must possess excellent verbal and
written communication skills, proven business acumen, exceptional
interpersonal capabilities and possess a strong attention to
detailCompetenciesNimble LearningCustomer FocusPlans and
AlignsCollaboratesBalances StakeholdersAction OrientedBenefits We
Offer:
Keywords: Disability Solutions, Richardson , Customer Service Center Representative, Hospitality & Tourism , Fort Worth, Texas
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