MANAGER, CARE COORDINATION AND MEDICAL RECORDS

Company: Crawford Thomas Recruiting
Location: Lewisville
Posted on: October 26, 2024

Job Description:

Manager of Care Coordination and Medical Records

Compensation: $60K - $100K
Location: onsite in Lewisville, TX

Summary:
We are seeking a detail-oriented and experienced Manager for the Care Coordination and Medical Records team. The Manager will oversee a team of 2-3 employees initially, with leadership responsibility for both the Care Coordination and Medical Records teams. The role also involves dotted-line collaboration with the Practice Operations, Billing, and Collections teams.

Travel: 10-25% to provide support and training throughout the country. Will support customer service lines of business across neruosicence and orthopedic divisions.

Job Description:

• Customer Experience Strategy Development: Ability to map, design, and implement customer journey strategies that align with company goals and improve customer experience.
• Analytical Thinking: Strong ability to gather and analyze feedback, as well as assess customer journeys to identify areas for innovation and improvement.
• Legal Documentation Management: Experience handling subpoenas, affidavits, and maintaining documentation in a legal or healthcare setting.
• Project Management: Proven ability to lead customer experience initiatives and manage projects from conception through execution.
• Team Leadership: Skilled in training, guiding, and managing staff to ensure consistent delivery of high-quality services aligned with brand standards.
• Customer Relations: Expertise in managing and resolving customer complaints empathetically and promptly.
• Cross-functional Collaboration: Ability to work closely with other teams such as Marketing, Sales, Operations, Billing, and Collections to ensure a cohesive customer experience.
• Budgeting: Experience developing and managing a budget for customer experience improvements and related projects.
• Customer Satisfaction Metrics: Familiarity with metrics like Net Promoter Score (NPS) and strategies for improving them.
  Qualifications:
  • 5+ years of experience in care coordination, medical records management, or customer experience, with an emphasis on plaintiff-side legal work.
  • Experience handling subpoenas and affidavits as part of a legal or healthcare-related role.
  • Prior experience working for a plaintiff personal injury law firm.
  • 2+ years of management experience, leading teams, and cross-functional projects.
  • Familiarity with Salesforce is preferred.
  • Proficiency in data analysis tools, legal databases, and reporting software.
    About the Client:
    Our client partners with independent healthcare providers, offering support services like call centers, recruiting, scheduling, billing, and IT to help practices focus on patient care. Their goal is to enhance provider satisfaction and improve the patient experience through tech-enabled, scalable solutions across various specialties like orthopedics, neurology, and psychiatry.

Keywords: Crawford Thomas Recruiting, Richardson , MANAGER, CARE COORDINATION AND MEDICAL RECORDS, Healthcare , Lewisville, Texas