Clinic Patient Representative Senior - Tyler Specialty Gastroenterology

Company: Christus Health
Location: Tyler
Posted on: October 25, 2024

Job Description:

Description
Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities:

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
  
  The following duties may also be performed:
  
  
  • Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
  • Scheduled appoints according to clinician template and follows office scheduling policies.
  • Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
  • Screens visitors and responds to routine requests for information.
  • Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
  • Maintains strict confidentiality.
  • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
  • Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
  • Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.
  • Supports and adheres to CHRISTUS Service Guarantee.
  • Performs other related work as assigned by leadership.
    
    Requirements:
    
    
    • High school diploma or equivalent.
    • Knowledge of managed care preferred.
    • Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
    • Excellent interpersonal and communication skills and good math knowledge essential.
    • Some College Preferred
    • Three or more years of experience in a health care organization.
    • ICD9 and CPT coding (advanced skills) Preferred
    • Experience with charge posting or collections Preferred
      
      Work Type:
      
      Full Time
      
      
      
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Keywords: Christus Health, Richardson , Clinic Patient Representative Senior - Tyler Specialty Gastroenterology, Healthcare , Tyler, Texas