Outbound Manager
Company: SupplyHouse
Location: Garland
Posted on: April 27, 2025
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Job Description:
SupplyHouse.com, a rapidly growing e-commerce company in the
plumbing, electrical, and HVAC space, is looking for an -Outbound
Manager to join our Texas Fulfillment Center! If you are looking
for a career that will allow you to motivate team members and
support management, this is the job for you!
Job Type: Full-Time, Exempt
Location: Farmers Branch, TX
Shift: -Monday through Friday, from 9:00 a.m. to 6:00 p.m. CST
Salary: $70,000 - $85,000 annually
Responsibilities:
Oversee all processes and procedures for outbound operations
including picking and packing -
Ensure the picking and packing teams are staffed appropriately in
order to operate at peak efficiency and complete all assigned tasks
on a daily basis - -
Managing the work performance of each member of the outbound
leadership team to ensure productivity standards and KPI metrics
are consistently being met -
Identifying, leading, and supporting continuous initiatives that
improve customer service, accuracy, and productivity while reducing
operating cost -
Determining the root cause of process opportunities, addressing
issues and piloting resolutions to standard -
Partnering and communicating with management/leadership to ensure
alignment of objectives, problem solve, provide operational
updates, and develop new operational procedure and strategies -
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Delivering performance reviews and conducting monthly check-ins
with each member of the outbound leadership team to establish
rapport and provide feedback -
Addressing performance-related incidents that arise and
recommending a course of action on all disciplinary and personnel
issues -
Training and developing team leads and associates through coaching,
mentoring, and effective communication to develop a strong culture
of employee engagement -
Attending and participating in the HR Leadership meetings - -
Creating and promoting a safe working environment for all employees
while developing a safety culture in which an employee feels safe
and comfortable in their areas of responsibility -
Requirements:
At least 3 years of outbound leadership experience
Understanding of distribution flow, integration, and automation
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Fundamental understanding of inventory, supply chain and logistics
concepts -
Proficiency with Microsoft Office applications (especially Word,
Outlook, and Excel) -
Strong critical thinking skills with the ability to see the "big
picture" and identify/forecast developing issues -
Strong problem-solving, time management, multitasking, attention to
detail, and interpersonal skills
Strong verbal and written communication skills---including public
presentation -
Ability to perform physical activity that include but not limited
to walking, lifting, pushing, pulling, and handling various
items--- -
Ability to lift and carry items 10-50Ibs. All members are expected
to seek help if an item is over 50lbs or if the weight limit that
can be lifted is reached
Ability to operate and use all equipment necessary
Why work with us: -
We have awesome benefits - We offer 401k with company match, 100%
company-paid medical insurance, optional dental and vision add-ons,
life insurance, vacation, and sick days. -
We give back - We live and breathe our core value, generosity, by
giving back to our local communities and to the heating, plumbing,
and HVAC trades. We host donation drives, encourage our team
members to nominate organizations, and donate to support the
trades.--- -
We stay engaged - We maintain our company culture through promoting
various on-site activities and annual in-person events. Look out
for our End of Year Celebration, Summer Picnic, Core Values
Celebrations, Employee Appreciation Day, and more!--- -
We listen - We value hearing from our employees. Everyone at
SupplyHouse has a voice and we encourage that they use it! We
actively elicit feedback through our regular 1:1 check-ins and
company-wide ideas form. We incorporate suggestions to ensure our
team enjoys coming to work every day.--- -
We support growth - We promote continuous learning and development
through our on-the-job trainings, educational workshops, DEI
initiatives, internal mobility opportunities, and professional
development expense reimbursement program. -
-SupplyHouse.com---strongly values inclusion and encourages
individuals of all backgrounds and experiences to apply for this
position. -
-What our employees are saying: -
"I love working for SupplyHouse for so many reasons. The teamwork,
the encouraging people I work with, and the overall environment is
the best. - We always have some exciting events being planned that
we can look forward to. But most of all, I love how much
SupplyHouse supports and gives back to its team. As an employee who
has been here throughout the entirety of the pandemic, I am
grateful for all of the things SupplyHouse has done to make the
past few years as easy as possible for all of us. I look forward to
my future with this company, exploring the many opportunities it
has to offer." - Danielle, Fulfillment Center Team Member -
"I started working for the company in 2016, and I can say with the
upmost sincerity that applying to work for SupplyHouse is one of
the best and beneficial decisions that I've ever made. The strong
sense of compassion, positivity, teamwork, loyalty and respect that
comes with the wonderful people who work here is both admirable and
inspirational. The company makes it a priority to make sure that
their employees are heard and innovation is not just welcomed
enthusiastically, but encouraged. The company has also went through
great lengths to make sure we remained safe through these very
trying past years, and that is just one of the many examples that
shows the character and genuine care that our wonderful management
team holds. The company also holds pride in the fact that we have a
very family-like atmosphere, and they find it immensely important
that we feel like we are appreciated. For me personally,
SupplyHouse is what I would consider to be a "forever" job. I am
forever grateful for SupplyHouse being my place of work." -
Alexander, Fulfillment Center Team Member -
Check us out!--- -
We are committed to providing a safe and secure work environment
for our employees, customers, and partners. As part of this
commitment, we conduct thorough background checks on all potential
employees as part of our hiring process. Please note that the
background check will be conducted in accordance with applicable
laws and regulations.
Applicants must be currently authorized to work in the U.S. on a
full-time basis. -SupplyHouse.com -will not sponsor applicants for
work visas.
All emails from the SupplyHouse team will only be sent from an
@supplyhouse.com email address. Please exercise caution if you
receive an email from an alternate domain such as @gmail.com,
@hotmail.com, etc.
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Keywords: SupplyHouse, Richardson , Outbound Manager, Executive , Garland, Texas
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