Manager - Global Call for Release

Company: Copart
Location: Dallas
Posted on: October 29, 2024

Job Description:

Job DescriptionPosted Monday, February 19, 2024 at 12:00 AMThe Global Call for Release Manager is responsible for leading a team of Managers and a remote office staff to achieve customer service goals and ensure Copart processes are implemented and followed. The team that the remote Manager oversees may have one or a variety of process areas they may be asked to support. Through a thorough understanding of Copart practices, the Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality, and service expectations, while working directly with any/all peer managers to successfully execute and propel the GCFR platform. Occasional travel as needed.Key Responsibilities:

• Hire, train, develop and motivate staff members.
• Drive customer service by auditing call quality.
• Drive productivity and quality by auditing files via the system.
• Drive '1st call resolution' by reporting and auditing.
• Manage day to day needs of all positions managed.
• Ensure teams performance is within company standards.
• Provide direction to team regarding all duties and goals.
• Employee scheduling and attendance management.
• Conduct employee performance reviews in a timely manner.
• Give continual coaching to employees to foster transparent communication.
• Ability to complete job tasks for positions supervised.
• Lead team to meet or exceed business goals.
• Plan and lead virtual team meetings per company standards.
• Handle employee/customer service issues.
• Other duties as assigned.Required Skills & Experience:
  • High School Degree (GED), some college preferred.
  • Five (5) years management or equivalent experience.
  • Excellent communication skills -- verbal and written.
  • Ability to hire, train and develop employees.
  • Typing at least 45 Words Per Minute.
  • Basic 10 Key proficiency.
  • Ability to multi-task in a fast-paced environment.
  • Ability to manage expenses with basic accounting and inventory management skills.
  • Ability to work in a fast-paced environment.
  • Managing multiple processes for employees.
  • Valid Driver's license.
  • Ability to travel as needed.
  • Ability to respond to alarm calls as needed.
  • Bilingual skill a plus.For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a 'job' when your coworkers are like family - it's like coming home.
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Keywords: Copart, Richardson , Manager - Global Call for Release, Executive , Dallas, Texas