INCIDENT COMMUNICATIONS DIRECTOR
Company: Wells Fargo
Location: Dallas
Posted on: October 26, 2024
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Job Description:
About this role:Leading a small team, this individual will
spearhead the company communications response to enterprise-wide
incidents and issues. -This role is responsible for setting
communications strategy working with executive leadership, and
creating communications deliverables for customers, employees,
media and other critical stakeholders. -Additionally, this
individual will work on high-priority issues management initiatives
with customer-facing lines of business. -This position can sit in
Charlotte, NC; Dallas, TX; New York, NY or St. Louis, MO and is
required to be in the office 3 days a week. -The Wells Fargo job
profile is Communications Director.In this role, you will:Serve as
a strategic advisor and subject matter expert for enterprise-wide
incident communications -Develop communications strategy, messaging
and deliverables for enterprise-wide incidents and issuesWrite and
edit a variety of time-sensitive communications including banners,
emails, and customer lettersDuring incidents, this role will
actively participate in working group calls as incidents are
assessed and presented to leadership and stakeholders with
recommended company responseCollaborate with stakeholders to
evaluate the effectiveness of our response plan following each
incidentOwn guidelines, tools, and templates for customer-facing
communicationsMaintain playbook with structured messaging and
direction for enterprise-wide incidents; playbook to be regularly
reviewed and auditedIdentify process improvement opportunities for
effective incident communicationsPartner with communicators to
ensure alignment of communications strategies and messagingLead and
coach a small team of geographically dispersed
professionalsRequired Qualifications:8+ years of Public Relations,
Media Relations or Corporate Communications experience, or
equivalent demonstrated through one or a combination of the
following: work experience, training, military experience,
education4+ years of management experienceDesired
Qualifications:Experience developing crisis and/or incident
communications strategies and plans -Experience counseling
executives on high profile issues and/or crisis
managementExperience writing and editing a variety of customer
facing communicationsExperience presenting information in a manner
that persuades, and influences decision makersExperience working on
enterprise-wide programs/projects under regulatory
oversightExperience leading, high-performing geographically
dispersed teams -Job Expectations:Flexibility to work in a 24/7
environmentOffice Locations & Pay Ranges:401 South Tryon Street -
Charlotte, NC ($120,400 to $250,000)1445 Ross Avenue - Dallas, TX
($120,400 to $250,000)150 East 42nd Street - New York, NY ($138,500
to $287,600)114 North Beaumont Street - St. Louis, MO ($120,400 to
$250,000)Pay RangeReflected is the base pay range offered for this
position. Pay may vary depending on factors including but not
limited to achievements, skills, experience, or work location. The
range listed is just one component of the compensation package
offered to candidates.$120,400.00 - $287,600.00Benefits Wells Fargo
provides eligible employees with a comprehensive set of benefits,
many of which are listed below. Visit -Benefits - Wells Fargo Jobs
for an overview of the following benefit plans and programs offered
to employees.Health benefits401(k) PlanPaid time offDisability
benefitsLife insurance, critical illness insurance, and accident
insuranceParental leaveCritical caregiving leaveDiscounts and
savingsCommuter benefitsTuition reimbursementScholarships for
dependent childrenAdoption reimbursementPosting End Date:25 Oct
2024*Job posting may come down early due to volume of applicants.We
Value DiversityAt Wells Fargo, we believe in diversity, equity and
inclusion in the workplace; accordingly, we welcome applications
for employment from all qualified candidates, regardless of race,
color, gender, national origin, religion, age, sexual orientation,
gender identity, gender expression, genetic information,
individuals with disabilities, pregnancy, marital status, status as
a protected veteran or any other status protected by applicable
law.Employees support our focus on building strong customer
relationships balanced with a strong risk mitigating and
compliance-driven culture which firmly establishes those
disciplines as critical to the success of our customers and
company. They are accountable for execution of all applicable risk
programs (Credit, Market, Financial Crimes, Operational, Regulatory
Compliance), which includes effectively following and adhering to
applicable Wells Fargo policies and procedures, appropriately
fulfilling risk and compliance obligations, timely and effective
escalation and remediation of issues, and making sound risk
decisions. There is emphasis on proactive monitoring, governance,
risk identification and escalation, as well as making sound risk
decisions commensurate with the business unit's risk appetite and
all risk and compliance program requirements.Candidates applying to
job openings posted in US: -All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran, or any other
legally protected characteristic.Applicants with DisabilitiesTo
request a medical accommodation during the application or interview
process, visit -Disability Inclusion at Wells Fargo.Drug and
Alcohol PolicyWells Fargo maintains a drug free workplace. - Please
see our Drug and Alcohol Policy to learn more.Wells Fargo
Recruitment and Hiring Requirements:a. Third-Party recordings are
prohibited unless authorized by Wells Fargo.b. Wells Fargo requires
you to directly represent your own experiences during the
recruiting and hiring process.SummaryLocation: NEW YORK, NY;
CHARLOTTE, NC; SAINT LOUIS, MO; DALLAS, TXType: Full time
Keywords: Wells Fargo, Richardson , INCIDENT COMMUNICATIONS DIRECTOR, Executive , Dallas, Texas
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