Director of Call Center Operations

Company: VirtualVocations
Location: Plano
Posted on: October 25, 2024

Job Description:

A company is looking for a Director of Call Center Operations.

Key Responsibilities

Oversee and coach customer support teams, ensuring high performance and accountability
Implement systems and processes for automation, efficiency, and compliance with regulations
Collaborate with cross-functional teams on client launches and handle escalated customer issues

Required Qualifications

5-7 years of progressive leadership experience in a call center environment, preferably in healthcare or startups
Proven ability to automate functions and manage support operations
Deep understanding of TCPA laws and regulations applicable to call centers
Experience with knowledge bases, IVRs, and Chatbots focused on self-service
Demonstrated success in scaling teams and building structures to support growth

Keywords: VirtualVocations, Richardson , Director of Call Center Operations, Executive , Plano, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

Let Plano recruiters find you. Post your resume for free!

Get Plano Executive jobs via email.

View more Richardson Executive jobs

Other Executive Jobs

Salary in Richardson, Texas Area | More details for Richardson, Texas Jobs |Salary

Whataburger Manager in Training - Starting at $40k
Description: Your responsibilities involve all the scheduling for Team Members and maintaining the assigned Labor allocation for each shift. You will prepare for all new POP marketing for each quarter and train the (more...)
Company: Whataburger
Location: Kerens
Posted on: 10/26/2024

Director, Technical Program Management
Description: Plano 1 31061 , United States of America, Plano, TexasDirector, Technical Program ManagementAre you interested in leading programs that deliver on critical business goals and build large scale products (more...)
Company: Capital One
Location: Allen
Posted on: 10/26/2024

General Manager
Description: As a General Manager, you'll put your professional and personal skills to work as you manage an entire restaurant. You'll be responsible for bringing the most out of the Managers, Team Leaders and Team (more...)
Company: Whataburger
Location: Reklaw
Posted on: 10/26/2024

Capture Manager, Lead
Description: Your growth matters to us - explore our career development opportunities.A PLACE WHERE YOU BELONGBring your whole self to work in our culture of respect and inclusivity.SUPPORT YOUR WELLBEINGLearn how (more...)
Company: Booz Allen Hamilton
Location: Allen
Posted on: 10/26/2024

Director, Technical Program Management- Identity and Access Management
Description: Center 2 19050 , United States of America, McLean, VirginiaDirector, Technical Program Management- Identity and Access ManagementAre you interested in leading programs that deliver on critical business (more...)
Company: Capital One
Location: Paris
Posted on: 10/26/2024

Market Financial Center Manager
Description: Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we (more...)
Company: Disability Solutions
Location: Grand Prairie
Posted on: 10/26/2024

Assistant Manager
Description: Your responsibilities involve all the scheduling for Team Members and maintaining the assigned Labor allocation for each shift. You will prepare for all new POP marketing for each quarter and train the (more...)
Company: Whataburger
Location: Eustace
Posted on: 10/26/2024

Loading more jobs...

Director of Call Center Operations

Didn't find what you're looking for? Search again!

Other Executive Jobs

Log In or Create An Account