Chief Experience Officer
Company: People Performance Resources, LLC
Location: Dallas
Posted on: October 19, 2024
Job Description:
Chief Experience Officer
Our client, The Sixth Floor Museum, is seeking a creative and
dynamic visionary Chief Experience Officer. The CXO serves on the
Museum's senior leadership team and is key to shaping the Museum's
future. This individual will develop and implement strategies to
engage new and diverse audiences, strengthen the Museum's
relationship with existing constituents, and leverage the Museum's
considerable assets in the service of new interpretive strategies
and communications to engage contemporary audiences.
The ideal candidate will ensure that the visitor experience is
aligned with and reflects the Museum's mission, with a renewed
commitment to accessibility, meaningful engagement, diversity, and
inclusion. In addition, the ideal candidate will have a
demonstrated proficiency in responding and adapting to local,
regional, national, and international community interests and
needs. This position reports to the CEO.
Essential Functions:
Strategic Leadership and Planning:
- Collaborate with Senior Leadership in setting annual
departmental goals that align with the overarching strategic
direction of the museum.
- Lead a newly unified division encompassing Education,
Collections, Interpretive Programming, Exhibitions (physical and
digital), and Marketing and Communications, and Guest
Services.
- Cultivate an organizational culture focused on the visitor
experience and guided by a "customer-first" philosophy.
- Serve as a leader in the field, developing new research, media,
and trendsetting in the field of museum design, digital
technologies, place-making, and critical thinking about the visitor
experience.
Visitor Engagement and Programming:
- Oversee the design and implementation of a comprehensive
visitor engagement strategy and integrated programming plan that
incorporates youth, family, and adult/multigenerational learning
delivered across multiple platforms onsite, offsite, and
online.
- Lead the planning, review, and implementation of the Museum's
intended visitor experience growth initiatives, including review of
staffing and organizational function to meet current and future
institutional needs.
- Oversee all aspects of that experience, from outreach
initiatives and digital communication strategies to formal and
informal educational and public programming, immersive exhibition
planning and interpretation, and community-based
partnerships.
- Integrate the master interpretive plan throughout the Museum's
upgraded facilities and extend it into a digital presence that
holistically links online collections, social media, and
e-communications with the in-gallery experience.
- Cultivate and maintain meaningful partnerships and programming
with schools, school districts, universities, and numerous
community stakeholders to sustain innovative audience development
and outreach on local, regional, and national levels.
- Design, develop, and implement strategies for evaluating the
impact of new programming, exhibits, and partnerships that are
regional, national, and global in scope.
Brand Management, Innovation and Collaboration:
- Lead and coordinate the work of a wide range of museum
professionals, specialists, academic advisors, consultants, and on
special projects as needed.
- Develop and implement an exciting and effective marketing and
communications plan disseminated through creative and diverse
channels to maximize awareness of the museum.
- Oversee the budget and coordinated planning for
Marketing/Communication, Education (public and student/teacher
programming), Collections, Exhibit Interpretation and Exhibit
Development.
- Collaborate with cross-functional teams regarding the Museum's
website and Customer Relationship Management (CRM)
software.
- Attend and participate in professional conferences,
presentations within the museum field and related disciplines on
local, regional, and national levels.
- Serve as senior museum ambassador within the cultural and
educational communities and the museum profession.
- Coordinate external media to increase the institutional public
profile.
Knowledge, Skills, and Abilities:
- Strategic expertise in digital marketing, including a proven
record of innovation.
- Demonstrated history at building successful, integrated, and
sustainable programming.
- Ability to manage complex project budgets effectively with
positive institutional ROI.
- Proven exceptional proficiency at managing staff and supporting
professional development.
- Extensive knowledge of exhibit content development and design,
education, theory, and practice, particularly with emerging trends
in visitor experience.
- Knowledge and understanding of history-based museums and
historic sites.
- Knowledge and understanding of marketing and communication
practices.
- Ability to critically evaluate statistics and data related to
tracking and managing constituents and use those metrics to improve
marketing and promotional outreach and audience
engagement.
- Experience using, interpreting, and analyzing various types of
social media platforms.
- Strong attention to detail and accuracy.
- Ability to provide mentorship, training and guidance to staff
to help them reach their fullest potential and most effectively
help the Museum reach its stated goals.
- Excellent critical thinking skills as well as verbal and
written communication skills.
- Ability to work well with others and maintain professional tone
of tact, initiative, good judgment, discretion, and
confidentiality.
- Ability to manage a large workload, set priorities, and meet
deadlines while maintaining efficiency.
- Advanced computer skills related to database and spreadsheet
tracking (such as surveys, Google Analytics, evaluation of onsite
and online audience statistics, etc.); proficiency with Microsoft
Office.
- Strong interpersonal and collaborative skills with an ability
to lead by example.
- Other duties and projects as assigned.
Education:
- Bachelor's Degree required in related field (e.g., Museum
Administration, Education, American History).
- Graduate Degree preferred.
- At least 10-15 years' experience in senior-level museum
management (e.g., exhibit, public programs, education and
curatorial development, or digital media strategies, marketing and
communications, outreach, project management; or equivalent
combination of education and experience).
For more information on The Sixth Floor Museum, please view their
website:
EEO/ADA STATEMENT
The Sixth Floor Museum and PPR are fully committed to Equal
Opportunity Employment and to attracting, retaining, developing,
and promoting employees without regard to their race, gender
identity (except where gender is a bona fide occupational
qualification), color, religion, sexual orientation, national
origin, age, genetic disposition, physical or mental disability,
citizenship status, veteran status, or any other characteristic
prohibited by federal, state, or local law. Both organizations
strive to provide a work environment free from discrimination and
harassment and where employees are treated with respect and
dignity. Our combined intention is that all qualified applicants
are given equal opportunity and that selection decisions are based
on job-related factors. Our mutual intent is to offer reasonable
accommodation during the employment process for individuals with
disabilities. If a candidate needs assistance in the application or
hiring process to accommodate a disability, they may request
accommodation at any time.
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Keywords: People Performance Resources, LLC, Richardson , Chief Experience Officer, Executive , Dallas, Texas
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