Investment Account Fulfillment Team Manager
Company: Disability Solutions
Location: Fort Worth
Posted on: October 18, 2024
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Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day. One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being. Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization. Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!The Investment Account Fulfillment Team Manager
oversee a team and execute strategy for a Consumer Investments team
of associates. --- Lead a team of associates in their day-to-day
responsibilities--- Responsible for day-to-day coaching, mentoring,
and performance --- Deliver on performance goals--- Enforce
policies and procedures and administers best practices to remain up
to date on all Risk and Regulatory requirements--- Deliver a
consistent client experience and continuously improves client
satisfaction--- Foster an inclusive work environment --- Foster
strong relationships with internal business partners--- Motivate
and retain a team of diverse associatePerform quality assurance and
quality control on a daily and monthly basisPerform monthly
coaching sessionsManages daily business volumes and associate
resources to ensure service level agreements are metHandles client
and associate complaints and escalationsRequired Qualifications:---
Demonstrates strategic thinking and supports change --- Process
orientation with exceptional attention to detail--- Risk focus,
sound judgment, and ability to make meaningful decisions--- Drive
to exceed expectations and find ways to improve processes---
Capable of effectively coaching and mentoring team to meet
metrics--- Ability to effectively manage workload in a fast paced
environment--- Excellent interpersonal, leadership and oral/written
communication skills--- Capable of multi-tasking and working
efficiently under stress and high volume--- Strong organizational
and teamwork skills--- Knowledge of Merrill Consumer Investments
systems--- Ability to network and foster strong relationships
across an organizationDesired Qualifications:--- Operational
experience--- Superior client service proficiency--- Ability to
coach with a passion for excellence--- Prior leadership experience
Enterprise Job Description:This job is responsible for overseeing
employees within Consumer Investments Solutions and Client
Services. Key responsibilities include ensuring schedule adherence
and proper call management of all team members in relation to the
contact center strategy, promoting work unity improvements to
workflow processes, and resolving client issues that are elevated
to the supervisory level. Job expectations may include hiring,
coaching team members to provide an optimal client experience,
supervising day-to-day activities, performing performance reviews,
and providing constructive feedback.Responsibilities:
Keywords: Disability Solutions, Richardson , Investment Account Fulfillment Team Manager, Executive , Fort Worth, Texas
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