Epic Analyst - Professional Billing
Company: Christus Health
Location: Tyler
Posted on: October 26, 2024
Job Description:
Description
Summary: The Application System Analyst II serves as a liaison
between system end-users (customers), operational leaders,
additional support resources and vendors to design, build and
optimize their assigned applications in a timely and high-quality
manner. The Systems Analyst II will provide application support and
optimization. They work closely with the Service Desk to assist in
responding to service requests. The Application System Analyst II
must be able to analyze business issues/requirements and workflows
and apply their application knowledge to meet operational and
organizational needs. Project implementation responsibilities
include collaborating with customers contributing to the analysis,
testing, and documentation and implementation of medium to high
complexity activities of assigned software. This position must
possess sufficient detailed healthcare knowledge and systems
expertise to implement medium to high complexity assigned
application with minimal guidance. The Associate must be a
self-motivated individual with exceptional communication and
interpersonal skills and the ability to work well in team
environments. Responsibilities:
- Analyze, develop, test, document, educate, implement, support,
and maintain or optimize assigned applications, solutions and
business processes to meet operational and technical
requirements.
- Collaborates across project borders with other teams. Thinks
outside the box and proposes practical solutions to issues.
Provides oversight and project management to assigned tasks.
- Demonstrates a solid/working level of subject matter expertise
in providing support to projects, customers, and other teams, while
proactively working to improve and obtain new expertise in
application/system in assigned areas. Utilizes application
training, application web site and application resource materials
regularly and effectively and is able guide newer team members in
utilizing these resources.
- Thorough knowledge and understanding of operations, can
proactively identify opportunities to enhance customer usability,
efficiency and/or experience. Represents user needs and
expectations in larger, more complex system updates and
enhancements. Provides clear and organized status reporting on key
project areas to be used as external communications to
stakeholders.
- Performs working level process and requirement analysis,
including process mapping though current flow charts, documents,
future needs/plans, requirement elicitation, stakeholder analysis,
and specification gathering to deliver cross team solutions.
Responsible for completing working level gap analysis, and
providing recommendations.
- Able to clearly articulate complex design, configuration issues
to end users and project stakeholders. Maintains relationship with
end user leadership post-engagement. Proactively addresses end user
conflicts.
- Contributes to strategy discussions by identifying options with
associated pros and cons with team members. Facilitates making
timely decisions; makes sound decisions even in the absence of
complete information. Recognizes when a quick 80% resolution will
suffice.
- Adhere to organization standards for system configuration and
change control.
- Strong technical proficiency in application-specific design and
configuration. Ability to clearly articulate and communicate core
design, configuration concepts to end users. Able to independently
analyze, design, and configure the application. Able to teach
design, configuration concepts to new team members.
- Collaborate and develop strong relationships with end user
communities, customers and business partners.
- Collaborate with Operational Leaders to focus on standardized
best practice workflow processes and content to ensure alignment
across all ministries, to create efficiencies, and to ensure
optimal operational processes.
- Coordinates code changes with appropriate vendor related to
financial and business application issues.
- Collaborates with Technical Team to identify and infrastructure
related issues that have resulted in application issues.
- Share industry best practices from vendors with Operational
Leaders.
- Demonstrates increasing technical knowledge of the assigned
application including relationships of infrastructure and impact to
user if unavailable.
- Serves as a liaison between business operations and providers,
internal information technology, system users and vendors working
within the defined project objectives for issue and problem
resolution.
- Follows strict change management processes ensuring proper
approval, testing, and validation of system changes.
- Written documentation delivered to end users and leadership
shows consistency and attentive review. Is a team player and able
to proactively communicate issues and concepts to project
leadership.
- Associate periodically reviews and auto-corrects his/her
skills, habits, work ethic, and behaviors and manages his/her work
in an effective and agreeable way among peers. Associate is
sensitive and aware of how others perceive them and take care to
ensure smooth and effective working relationships and
environments.
- Proactively and independently troubleshoot and resolve moderate
incidents and requests without direction.
- Maintains high standards for quality of work for self and
others. Provides oversight and feedback on team member design,
configuration and deliverables.
- Manages medium complexity projects/requests. Collaborates with
team members as needed. Proactively evaluates all new release and
functionality of applications.
- Complete in a timely manner assigned courses within
Healthstream, other electronic tracking tools for educational
related material or attend presentations in person as
assigned.
- Ensure the services that he/she provides contribute to the
successful accomplishment of the primary mission of the
department.
- Escalates when SLAs are breached or appropriate vendor action
is not occurring.
- May be required to travel to perform duties.
- May be required to work additional hours as needed during
critical problems.
- Assist in preparation and conducting of continuing formal or
informal training session for users and co-workers.
- Identifies and seizes new opportunities, displays can-do
attitude in good and bad times and steps up to handle tough
issues.
- Performs other duties as assigned. Requirements:
- Associates or Bachelor's degree preferred with a focus in
healthcare, business, or information systems.
- Ability to present complex data in meaningful method, i. e.,
charts, graphs
- Ability to adjust to and implement change
- Problem Solving skills
- Multitasking skills
- Work as a team member
- Proficient in Microsoft applications including Word, Excel, and
PowerPoint
- Excellent customer service skills
- Highly effective written and verbal communication and
interpersonal skills to establish working relationships that foster
optimal quality teamwork and education
- Strong organizational skills in managing multiple
priorities
- 3+ Years of experience
- 2+ years within healthcare, business, or information
systems
- Solves moderate incidents without direction
- Develops new functionality for requests with little
direction
- Works in a team setting, sharing information and assisting
other junior level team members
- Possesses detailed healthcare knowledge and systems
expertise
- Makes decisions regarding own work on primarily routine
cases
- Works under minimal supervision, uses independent judgment
requiring analysis of variable factors
- Collaborates with senior team members to develop approaches and
solutions
- Mentors and may train team members within own functional or
application
- Associated certifications on area of focus, preferred
- For Epic Analysts:
-
- Certified or proficient in assigned Epic module (must be
obtained within 6 months of employment date)
- Certifications or Proficiencies must stay current by
maintaining new version training Work Type: Full Time EEO is the
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Keywords: Christus Health, Richardson , Epic Analyst - Professional Billing, Accounting, Auditing , Tyler, Texas
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