GCAOO QC/QA Operations Controls Specialist
Company: Disability Solutions
Location: Fort Worth
Posted on: October 21, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
supporting the day-to-day routines of teams that deliver against
the bank's Financial Crimes Enterprise Policy and the Financial
Crimes Global Standard with little oversight. Key responsibilities
include understanding and anticipating inherent risks to the
business, applying knowledge by conducting research and analysis in
multiple applications to solve complex problems and escalation
inquiries, documenting procedure changes, providing guidance to
employees, and effectively communicating information and data
across the Line of Business.Responsibilities:
- Monitors team metrics and works with leadership to track
progress towards objectives and ensure goals are met
- Demonstrates process expertise and provides support to
leadership, employees, and business partner by implementing process
improvements to address and resolve issues
- Assists in the identification, escalation, and mitigation of
potential risks and issues
- Applies knowledge of business processes to identify
opportunities for simplification and efficiencies
- Supports the enhancement of quality service and ensures
effective and efficient operations support is in place for the
assigned area's internal business partners and external
clients
- Collaborates with Change Managers, Technology, and other
business partners to support system enhancements and special
projects
- Ensures adherence to procedures and regulatory requirements
through updates and change trainingSkills:
- Adaptability
- Analytical Thinking
- Critical Thinking
- Data Collection and Entry
- Data Quality Management
- Collaboration
- Decision Making
- Interpret Relevant Laws, Rules, and Regulations
- Problem Solving
- Research Analysis
- Customer and Client Focus
- Innovative Thinking
- Oral Communications
- Prioritization
- Quality AssuranceLine of Business Job Description:This
candidate will support the Quality Assurance team in mitigating
risk across the Global Banking & Global Markets Anti-Money
Laundering (GBAM AML) organization and program. The position is
within Quality Assurance organization. Provide support for monthly
control execution within a LOB and directly supports execution and
management of the ILQA Program through various initiatives to drive
process improvements and control performance sustainability.This
role requires a strong operational risk and compliance background,
Risk Framework (QA Standard) knowledge, understanding of AML
requirements and testing across multiple Jurisdiction. Acts as an
ambassador of the risk culture and will support testing
inspections, control oversight and execution.Global Credit,
Anti-Money Laundering (AML) and Onboarding Operations (GCAOO)
delivers credit fulfillment, service and operations of credit
offerings, operational accountability for leasing and trade finance
solutions; AML monitoring and refresh of client information;
Onboarding for global market clients. The GCAOO Quality
Control/Quality Assurance (QC/QA) team provides operational support
by monitoring the completion of critical customer due diligence
requirements as directed by the Bank Secrecy Act (BSA) and/or the
Financial Crimes Global Standard with coverage extending to
horizontal lines of business. Responsibilities
- Execute Quality Assurance activities including control
execution, case assignment, and results reporting in a timely
manner
- Capture data and information relevant to inspection metrics to
support governance activities for dashboard reporting
- Conduct or coordinate quality Inspection reviews to ensure
associate performance and control effectiveness
- Provide support on Regulatory Exams, Internal Audits and other
Monitoring & Inspection reviews
- Support initiatives to enhance Quality Assurance program
success
- Able to facilitate training to LOBRequired Skills:
- 2 or more years in one or more of the following areas: Quality
Control/Assurance Testing, Process Risk Control (PRC), Risk Control
Self-Assessment (RCSA), Internal audit, Risk management, Process
improvement, Compliance, Front line control role, or similar
business control experience
- Ability to critically think and problem solve when escalations
arise
- Strong communication abilities, organizational skills, and
attention to detail
- Strong research and analytical skills - Ability to prioritize
effectively, a self-starter, organized, capable of performing work
independently with minimal direction.
- Proficient computer/software skills - Experience with Microsoft
Word, Power Point, Outlook, Expert Level in Excel and SharePoint,
etc.Desired Skills:
- ACAMS Certification
- KYC/CIP/CDD knowledge or experience
- Working knowledge of Risk, Quality Control/Assurance
Framework
- Knowledge or experience with Anti-money Laundering
concepts/regulations
- Previous work experience in one or more of the following areas:
risk, compliance, audit, operations and/or controls
- Foundational knowledge of general bank policies, specific to
data and privacy
- Bachelor's degree in related field or equivalent work
experienceShift:1st shift (United States of America)Hours Per Week:
40
Keywords: Disability Solutions, Richardson , GCAOO QC/QA Operations Controls Specialist, Accounting, Auditing , Fort Worth, Texas
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